Privacy Policy

Effective Date: 12/07/2025

1. Introduction & Scope

Welcome to Egypt Travel Guides! We’re committed to protecting your privacy and being transparent about how we handle your personal information.

This Privacy Policy applies to Egypt Travel Guides and governs how we collect, use, and protect your personal data when you visit or use our website www.egypttravelguides.com. By using our services, you agree to the practices described in this policy.

We understand that planning your Egyptian adventure involves sharing personal information with us, and we take that responsibility seriously. This policy explains your rights and our obligations in simple, clear terms.

2. Information We Collect

Directly Provided Information

When you interact with our website, you may choose to provide us with:

  • Personal details: Name, email address, phone number, and mailing address
  • Payment information: Credit card details, billing address, and payment preferences
  • Travel preferences: Destination interests, travel dates, group size, and special requirements
  • Communication records: Messages you send us, feedback, reviews, and support inquiries
  • Account information: Username, password, and profile preferences if you create an account

Automatically Collected Information

Our website automatically gathers certain information to improve your experience:

  • Device information: Browser type, operating system, device model, and screen resolution
  • Usage data: Pages visited, time spent on site, click patterns, and referral sources
  • Location data: General geographic location based on IP address (not precise location)
  • Technical data: IP address, cookies, web beacons, and similar tracking technologies
  • Analytics data: Website performance metrics and user behavior patterns

3. How We Use Your Information

We use your personal information to:

  • Provide our services: Process bookings, deliver travel information, and fulfill your requests
  • Personalize your experience: Recommend destinations, customize content, and improve site functionality
  • Process payments: Handle transactions securely and manage billing inquiries
  • Communicate with you: Send booking confirmations, travel updates, newsletters, and respond to inquiries
  • Improve our website: Analyze usage patterns, fix technical issues, and enhance user experience
  • Meet legal requirements: Comply with applicable laws, regulations, and legitimate business interests
  • Marketing activities: Send promotional offers and travel deals (with your consent where required)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

Types of Cookies We Use:

  • Necessary cookies: Essential for website functionality, security, and basic features
  • Performance cookies: Help us understand how visitors interact with our site through analytics
  • Functionality cookies: Remember your preferences and settings for a personalized experience
  • Advertising cookies: Deliver relevant ads and measure campaign effectiveness

Managing Your Cookie Preferences:

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific sites
  • Set preferences for future cookie acceptance

Please note that disabling certain cookies may affect website functionality and your user experience.

5. Third-Party Sharing

We work with trusted partners to provide you with the best travel experience. We may share your information with:

Service Partners:

  • Booking platforms: Hotels, tour operators, and travel agencies to process your reservations
  • Payment processors: Secure payment gateways to handle transactions safely
  • Analytics providers: Google Analytics and similar services to understand website usage
  • Marketing platforms: Email service providers and advertising networks for promotional activities
  • Customer support: Third-party tools to manage inquiries and provide assistance

Legal Requirements:

We may disclose your information when required by law, court order, or to protect our rights and the safety of our users.

We never sell your personal information to third parties for their marketing purposes.

6. User Rights & Choices

You have important rights regarding your personal information:

Your Rights Include:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your personal data (subject to legal requirements)
  • Restriction: Limit how we process your information
  • Data portability: Receive your data in a structured, commonly used format
  • Opt-out: Unsubscribe from marketing communications at any time

How to Exercise Your Rights:

To exercise any of these rights, please contact us at info@egypttravelguides.com. We’ll respond to your request within 30 days and may need to verify your identity for security purposes.

For marketing communications, you can also use the unsubscribe link in any email we send you.

7. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

  • Newsletter subscriptions: Until you unsubscribe or request deletion
  • Booking records: 7 years for tax and legal compliance purposes
  • Analytics data: Typically 26 months in anonymized form
  • Customer support records: 3 years or until resolution of any issues
  • Marketing data: Until you opt out or request deletion

We regularly review and delete information that’s no longer needed.

8. Security Measures

We implement robust security measures to protect your personal information:

Technical Safeguards:

  • HTTPS encryption: All data transmission is encrypted using SSL/TLS protocols
  • Data encryption: Sensitive information is encrypted both in transit and at rest
  • Secure servers: Our systems are hosted on secure, regularly updated servers
  • Access controls: Limited access to personal data on a need-to-know basis

Organizational Safeguards:

  • Staff training: Regular privacy and security training for our team
  • Regular audits: Periodic security assessments and vulnerability testing
  • Incident response: Clear procedures for handling potential security breaches
  • Vendor management: Strict security requirements for third-party partners

While we strive to protect your information, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

9. International Transfers

If you’re located outside the country where our servers are hosted, your personal information may be transferred internationally. When this occurs, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses: EU-approved contracts that provide data protection guarantees
  • Adequacy decisions: Transfers to countries with adequate data protection laws
  • Additional safeguards: Technical and organizational measures to protect your data

We only transfer data to countries and organizations that provide adequate protection for your personal information.

10. Children’s Privacy

Egypt Travel Guides does not knowingly collect personal information from children under 16 years of age. Our services are designed for adult travelers and travel planning.

If you believe we have inadvertently collected information from a child under 16, please contact us immediately at info@egypttravelguides.com, and we will promptly delete such information.

Parents or guardians who wish to review, modify, or delete their child’s information may contact us using the same email address.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Post the updated policy on this page with a new effective date
  • Notify you by email if you’re subscribed to our communications
  • Provide notice on our website homepage for major changes

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out:

Email: info@egypttravelguides.com

Subject Line: Privacy Policy Inquiry

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

For general customer service inquiries, you can also use the same email address, and our team will direct your message appropriately.